|▶ Your Answer :
The reading passage and the lecture both talk about evaluation of educational service. The author of reading believes that there are three kinds of benefit of the evaluation. However, the lecturer rebuffs the reading passage’s arguments by giving three convincing evidences.
To start with, the lecturer claims that evaluating educational service is not trustable. This is because many students give feedback based on popularities rather than qualities. Students often get emotional when they give reviews on their instructors. For this reason, reviews which students give can not be used. This goes against the author’s point that students are at the right position to evaluate their instructors.
On top of that, the speaker asserts that students who are consumers of educational service are too immature and biased. She supports her idea by suggesting that educational services are different from any other services, so the same method of evaluation should not be used. Consequently, educators rarely take feedback seriously. However, this contradicts the writer’s assertion that students should evaluate the educational service since they are the consumers.
Finally, the lecturer mentions that the evaluation does not motivate educators. She says there is a study saying teachers disregard bad review and since they can not make everybody satisfy, teachers do not care a few students’ bad feedback. So, many teachers do not bother to be better. This counters the reading passage’s view that students’ evaluation allow teacher to improve their abilities.